Some questions answered ...
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When is the usual time to send out invitations? |
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How long will my order take to make?
Please allow 2-3 months (from ordering your samples) depending on the size of your order. Please let us know if you need your order sooner as a faster turnaround may be possible.
Do you provide samples by post?
Amouri understands how important it is for you to see a sample of your design and are more than happy to provide stationery samples. For ease, our samples can be ordered online. We aim to dispatch your sample pack within 2 weeks (subject to availibility) of you placing your order. Your sample pack will contain your chosen sample(s) excluding envelope, sample discount voucher, an order information form, order form, and a comprehensive price list. Don't forget that if you choose to place an order, any money spent on samples (upto a maximum of £15) will be reimbursed against your order value.
I require an Amouri Order Form
Simply click here to download an order form in PDF Format. To view, print or save this document, you will need Adobe Acrobat Reader. If you do not already have it installed, click on the icon below to visit the Adobe website for a free download.
Can I choose my own wording insert?
There is a chosen selection of wording options with a choice of font styles available. Alternatively we can print your personal choice of invite wording.
Can I change the wording on the front of the invitation?
Yes, the wordings on the front cover can be changed and you can have any words printed and in any colour (or you may also have the invitation left blank). However, please note that any alterations made to the front cover will be a bespoke service and additional costs will be incurred.
I love one of your designs, but it doesn't match our colour scheme, can you modify the designs to co-ordinate with our day?
All typefaces and colours have been predetermined to ideally match the design of each card or favour. However, if you do prefer an alternative typeface or colour, and all of our designs can be altered to meet your specifications. We are happy to discuss this with you and create a bespoke sample tailored to your needs.
Are insert pages and envelopes included in the price?
All prices include printed inserts where applicable and all wedding invitations, thank you cards and save the date cards are supplied with a free envelope. Prices for Order of Service are based on 4 pages (8 sides). Any more required will be charged extra accordingly.
I don’t need printed inserts in my invitations and order of service, can I just order the invitation shells?
We can supply all our designs without inserts at a slightly reduced price. Please contact Amouri if you require this service.
I want to order a table plan and place cards from Amouri, but I don’t have final names yet.
We realise that final name lists and order of service details may not be available until nearer your wedding day, however we do require any outstanding information to be sent to us (preferably printed) within 6 weeks prior to your wedding to allow us time to complete your order.
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Please note, your table plan name list should be sent no later than three weeks prior to the wedding day and should include a complete list of names (preferably printed or in block capitals) under the appropriate table number and in the right sequence. Names will be printed as supplied, so please ensure correct spelling and salutation.
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e recommend that you order all of your stationery when placing your original order so that we can secure your preferred slot in our diary. We do ask you to order form that you will be requiring a table plan or place cards with your order.
What are the exact specifications of the table plan frames available? The frames are simple and elegant, measuring W420 x H594mm (A2) and are available in aluminium matt black, matt silver, polished silver, or polished gold.
What happens if I need to change my order?
Changes cannot be made once the proofs have been accepted.
Is there a minimum order number?
We do not have a minimum order quantity.
I have finished my invitations and realise I need more, what do I do?
We can make extra invitations for you, but please notify us as soon as you realise you need more as our diary can get very booked up.
I have received my order but I realise I have ordered too much, can I have a refund if the goods are returned?
Refunds or exchanges can only be given if the merchandise is found to be faulty or we have not met the specifications of the order.
I have received my order but there is a shortfall, what do I do?
Any shortfall to your order must be reported either by phone, email, or post (proof of posting required) within 7 days of receipt. Amouri are not liable for any damage caused by Royal Mail or any other postal service, in the posting of your invitations and cards.
I need to cancel my order, is this possible?
In the unlikely event that you need to cancel your order, Unfortunately, the deposit cannot be returned. If the cancellation is less than 8 weeks prior to the stationery delivery date, full payment will still be required.
Do I have to pay for all my stationery when I order?
We require 50% of the total order value upon ordering (which is non-refundable). The remaining 50% of the order value will be required on acceptance of the proofs.
How do I pay?
Payment can be made in 3 ways. Direct Bank Transfer, Personal cheques, or we can accept all major credit/debit cards (through Paypal) but please note, this will incur an additional 5% charge.
How much is postage and packaging within UK Mainland?
Our delivery charges within UK Mainland is £12.50 per dispatch. Non-UK Mainland, Europe and Worldwide £poa. All complete orders (within the UK) will be dispatched using Business Post Courier Next Day Delivery. This is guaranteed next working day delivery (excluding weekends), and will require a signature on receipt. We do not accept any liability for damage caused by Business Post, Royal Mail, or any other postal service, in the delivery of your stationery & accessories.
Do you accept orders from outside the UK?
Yes.
What are the shipping costs for international orders using Airmail?
This depends on the country and on the weight of the parcel. Europe average is the equivalent of £35-£45, U.S.A. average is $60, Australia & Far East average is the equivalent of £45-£55. Definite costing's are given once order size is established and I can assess the weight involved.
At what rate are prices converted?
Prices are converted initially to your local currency at the exchange rate at the time of ordering. On the balance payment prices are converted again to your local currency at the exchange rate at that time. You may wish to pay the full balance at time of ordering. The balance is due just prior to the order being shipped. For this a draft, or bank transfer payment in Sterling or you can use Paypal.
If you still have any questions, please don't hesitate to contact us!